1. Introduction
Welcome to “Intro Cape”, your trusted travel consulting and secure tourism partner.
By using our services, you acknowledge and agree to these Terms and Conditions.
2. Scope of Services
Intro Cape facilitates travel consulting, itinerary planning, and secure travel
subscriptions. We do not directly operate accommodations, transport, or experiences
but curate options through third-party providers.
3. Booking and Payment
- All service fees are outlined before booking confirmation.
- Payment methods accepted: Online, Credit Card, EFT.
- Refund policies vary by service; full details are provided before payment.
- Secure travel subscription fees are non-refundable once activated.
4. Cancellation and Modifications
- Bookings may be modified or cancelled in accordance with partner policies.
- Any cancellation made by the traveller will result in a 20% forfeiture of the
total booking fee to cover administrative costs.
- Changes must be requested at least 30 days before the scheduled service to
qualify for a partial refund (if applicable).
- Secure travel subscriptions can be paused but are non-refundable once activated.
5. Passport, Visa, and Entry Requirements
- Traveller Responsibility: It is the traveller’s sole responsibility to ensure their
passport is valid and that they obtain the necessary visas or permits required
for entry into South Africa.
- Visa Processing: Intro Cape does not process visas but may provide general
guidance on visa requirements.
- Entry Denial: We are not liable for travellers denied entry due to invalid
documentation, visa rejections, or immigration issues.
- South African Regulations: Visitors must comply with all entry laws, including
visa duration limits, health requirements, and customs regulations. Failure to
adhere may result in fines, deportation, or legal consequences.
6. Liability and Disclaimer
- Third-Party Services: Intro Cape acts solely as an intermediary and does not
control third-party providers. We are not responsible for their performance,
quality, delays, or cancellations.
- Personal Responsibility: Users acknowledge that all travel carries inherent
risks, including but not limited to transport delays, accommodation issues, and
personal injury. Customers are advised to purchase comprehensive travel
insurance for protection against unexpected circumstances.
- Security Advisory: While Intro Cape strives to recommend safe travel options,
we cannot guarantee absolute security. Users are responsible for their
personal safety and should exercise caution during their travels.
- Force Majeure: Intro Cape is not liable for disruptions caused by events
beyond our control, including natural disasters, government restrictions,
strikes, pandemics, or political unrest.
- Limited Liability: Our recommendations and services are provided “as is”,
without any explicit guarantees regarding specific outcomes or experiences.
7. Health and Medical Disclaimer
- Medical Responsibility: Travelers are responsible for their own health and
medical well-being while using Intro Cape’s services. We do not provide
medical advice or guarantee access to healthcare during travel.
- Pre-Existing Conditions: Users should ensure they have adequate medical
insurance and notify accommodation providers of any specific health
requirements.
- Emergencies: In the event of a medical emergency, users must contact local
emergency services and assume full responsibility for their treatment and
associated costs.
- COVID-19 and Contagious Illnesses: Intro Cape does not take liability for
illnesses contracted during travel, including but not limited to COVID-19,
foodborne illnesses, or endemic diseases. Travelers should adhere to local
health regulations.
8. Indemnity Clause
- User Indemnification: By using Intro Cape’s services, you agree to indemnify
and hold harmless Intro Cape, its owners, employees, and affiliates against
any claims, damages, losses, liabilities, or expenses arising from:
- Travel disruptions, injuries, or accidents.
- Issues with third-party service providers.
- Health-related incidents or medical emergencies.
- Security risks or personal safety concerns during travel.
- Legal claims or disputes with accommodation providers, transport
services, or local businesses.
- Legal Compliance: Users agree to comply with all applicable laws while
traveling, including immigration regulations, health protocols, and local
business policies.
9. Privacy and Data Protection
- We collect and use data responsibly, as outlined in our Privacy Policy.
- Personal details are never sold to third parties.
- Users can request data deletion by contacting admin@introcape.com.
10. Governing Law
These terms are governed by South African law. Any disputes must be resolved
through arbitration or legal channels in Cape Town.
11. Contact Information
For questions or concerns, contact us at
admin@introcape.com.
The End.
